1) Information we collect
- Contact details: Name, email, phone number, and address for order coordination and delivery.
- Order details: Products selected, preferences (e.g., shades, variants), and delivery notes.
- Device & usage data: Basic analytics (pages visited, time on site) to improve browsing experience. No unnecessary tracking; only what helps performance and security.
- Payment coordination: We do not store full payment credentials. Payment links are processed through trusted channels you select (e.g., GCash or bank transfer instructions).
2) How we use your information
- To confirm product availability, shades, quantities, and delivery timing.
- To send order updates, payment links, and important reminders (including the 24-hour payment window).
- To improve our service quality, site performance, and customer support responsiveness.
- To meet legal or regulatory requirements, including record keeping for transactions.
3) Sharing and disclosure
- Service partners: Couriers and payment processors receive only the details needed to fulfill delivery or process payments.
- Legal or safety: We may share data when required by law or to protect our customers and business from fraud or misuse.
- No selling of data: We do not sell your personal information.
4) Data protection and retention
- We apply reasonable administrative, technical, and physical safeguards to protect the information we hold.
- We keep personal data only as long as needed for the purposes described (orders, confirmations, delivery records, compliance).
- When data is no longer required, we dispose of it securely or anonymize it where appropriate.
5) Your choices and rights
- Access or update: Contact us if you need to review or correct your details.
- Opt-out of non-essential messages: You may opt out of marketing messages; transactional updates will still be sent for your orders.
- Withdraw consent where applicable: If you withdraw consent, certain services (like order processing) may be affected.
6) Cookies and similar tools
We use limited cookies or similar tools to keep the site functional, improve performance, and maintain security. You can adjust browser settings to manage cookies. Some features may not work as intended if cookies are blocked.
7) International considerations
Our primary operations and data handling occur in the Philippines. If data is processed or accessed outside your location, we take reasonable steps to protect it consistent with this policy.
8) Updates to this policy
We may update this Privacy Policy to reflect service changes or legal requirements. We will post the latest version here with an updated effective date.
9) Contact us
For privacy questions or requests, please reach out:
- Email: contact@loxinorgoldengallery.life
- Phone: +63 975 741 5339
- Address: 1231 Santo Niño Street, Barangay 157, Tondo, City of Manila, NCR 1012, Philippines